LITTLE ROCK – The owners of a local travel agency have been ordered to pay some $600,000 in penalties and restitution after a Little Rock judge found them to be negligent in their booking practices, leaving some vacationers without the accommodations they had paid for.
Arkansas Attorney General Leslie Rutledge filed a consumer-protection lawsuit in February 2017 against Barling-based The Resort Place and its owners, Jay Allen and Dora Ann Edmondson. The Resort Place has also conducted business under the names of Resort Place Travel and C4Success.
“This business has been over promising and under delivering, ruining many vacations in the process,” said Attorney General Rutledge said at the time of the filing. “After receiving over 75 complaints and conducting an investigation, I am filing a lawsuit against The Resort Place. By taking money from consumers and failing to provide the promised goods and services, this company has repeatedly violated Arkansas law and caused many undue financial hardships.”
Pulaski County Circuit Judge Alice Gray ordered the Edmondsons to pay $162,414 in restitution, plus $10,000 in civil penalties for each affected customer, totaling some $470,000.
In addition to having their business license revoked, the couple has also been barred from operating an online travel business or ever working as travel agents in the future.