FORT SMITH – The City of Fort Smith is explaining to utility customers that while some of their billing cycles are running close together, that the utility is not charging customers twice in a month.
“In an effort to return to our normal billing cycles, that customers have been accustomed to, some Fort Smith Utility customers may see a bill due on the first of the month and a second bill due at the end of the month. This does not mean that customers are being double billed in one month,” the City said Monday. “For example, customers could be billed for February usage with a payment due date at the first of April and their March usage billed with a payment due date at the end of April.”
The City says to clarify usage and number of days charged, customers should refer to the meter read dates on their bills. The standard meter read period for a billing cycle is 28-32 days.
“The City will not issue late fees and/or disconnects while we continue to work toward our usual billing cycle during the year.” the statement read.